Privacy Policy

Last updated: November 2025

1. Information We Collect

We collect information you provide directly, including:

  • Account information (name, email, date of birth, gender)
  • Profile information (photos, location, languages spoken)
  • Conversation data with our AI matchmaker
  • Preferences and values you share during the matching process
  • Communications with other users and our support team

We also automatically collect:

  • Device and browser information
  • IP address and approximate location
  • Usage data and interaction patterns
  • Cookies and similar technologies

2. How We Use Your Information

We use your information to:

  • Provide and improve our matchmaking service
  • Create and maintain your account
  • Generate compatible matches based on your values and preferences
  • Communicate with you about the Service
  • Ensure safety and prevent fraud
  • Comply with legal obligations
  • Analyze and improve our algorithms

3. Information Sharing

We share your information only in the following circumstances:

  • With matches: Limited profile information is shared with users you are matched with
  • Service providers: We use trusted third parties to help operate our Service
  • Legal requirements: When required by law or to protect rights and safety
  • Business transfers: In connection with a merger, acquisition, or sale of assets

We never sell your personal data to advertisers or data brokers.

4. Data Security

We implement industry-standard security measures to protect your information, including:

  • Encryption of data in transit and at rest
  • Regular security audits and assessments
  • Access controls and authentication measures
  • Employee training on data protection

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

5. Your Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of your personal data
  • Correction: Update inaccurate or incomplete information
  • Deletion: Request deletion of your personal data
  • Portability: Receive your data in a portable format
  • Objection: Object to certain processing of your data
  • Restriction: Request limited processing of your data

To exercise these rights, please contact us at the email below.

6. Cookies and Tracking

We use cookies and similar technologies to:

  • Keep you logged in
  • Remember your preferences
  • Understand how you use our Service
  • Improve our Service

You can control cookies through your browser settings, though some features may not function properly without them.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We may retain certain information for legitimate business purposes or as required by law.

When you delete your account, we will delete or anonymize your personal information within 30 days, except where we need to retain it for legal compliance.

8. Children's Privacy

Our Service is not intended for anyone under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

We encourage you to review this policy periodically for any changes.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at privacy@goodhearted.app.